Frequently Asked Questions

TableHost is an AI-powered concierge service that helps restaurants, caterers, and private dining venues qualify event inquiries, score customer intent, and route only serious leads to your team. Our AI handles the initial conversation, collects all relevant details, and provides you with a clean summary and quality score.

When a potential customer inquires about an event, they interact with our AI concierge through a chat interface. The AI asks relevant questions about their event (type, date, guest count, menu preferences, etc.), scores their intent based on responses, and immediately sends you a summary with a quality grade (A-F). You can then focus your time on the most promising leads.

TableHost is perfect for restaurants with private dining, catering companies, event venues, wedding venues, and any hospitality business that handles private event inquiries. If you spend time qualifying event leads, TableHost can help.

Starter ($149/mo): Up to 50 reservations/month, basic event management, email notifications, customer database, mobile interface, and standard support.

Professional ($299/mo): Unlimited reservations, advanced event management, SMS & email notifications, AI-powered customer Q&A, CRM integration, custom branding, analytics dashboard, priority support, and API access.

Yes, there is a one-time $500 setup fee for both plans. This covers initial configuration, AI training on your specific menu and services, and integration with your systems.

Yes! There are no long-term contracts. You can cancel your subscription at any time. We also offer a 30-day money-back guarantee if you're not satisfied.

Each location requires its own monthly subscription. However, the $500 setup fee is only charged once, regardless of how many locations you add. Contact us for volume discounts if you have 3+ locations.

Most setups are completed within 7-10 business days. After purchase, you'll receive a detailed questionnaire that collects all the information we need to configure your AI concierge - including your menu, pricing, policies, and branding preferences. Once we receive your completed questionnaire, we'll configure the system and provide you with training and a dedicated onboarding session.

The Professional plan includes CRM integration and API access. We can integrate with most popular restaurant management systems, reservation platforms, and CRMs. Contact us to discuss your specific needs.

Yes. We use enterprise-grade encryption and security measures. Your customer data is never shared with third parties and is stored securely. We comply with all major data protection regulations.

Starter plan includes email support during business hours. Professional plan includes priority support with faster response times. Both plans have access to our 24/7 AI support assistant for common questions.

Yes! After purchase, you'll complete a comprehensive questionnaire that covers everything we need to customize your AI concierge - your brand voice, menu offerings, pricing, policies, frequently asked questions, and more. This questionnaire ensures the AI perfectly represents your business. Professional plan customers also get monthly optimization sessions to refine responses based on performance data.